Goodlord have released their fourth edition of their State of the Lettings Industry Report, featuring unique insights from 550 lettings professionals and 1,700 tenants from throughout the UK.
Breakdown of lettings respondents by region Breakdown of tenant respondents by region
"Almost a third of respondents still seeing increases in arrears"
The impact of COVID-19 on rent and arrears
The number of lettings professionals reporting an increase in arrears over the past year has halved since our previous survey, from 64% to 32%. However, 48% of respondents reported that arrears had stayed at the same level over the past year, which would indicate that arrears are still higher than usual for many agencies and individuals.
The impact of COVID-19 on tenants' financial security
Four percent of tenants said they had missed some payments or organised a payment plan in the past year - double the number of tenants who said the same in 2020. However, the vast majority of tenants - 81% - said that the pandemic had not had any impact on their ability to pay rent in the past year.
Lettings industry embraces technology
More than half of respondents - 53% - saying automation would accelerate in their businesses, though the majority - 36% - said this would have a limited impact on workforce reductions.
To read more or download the full report click here
