Here's a great new tool to help you keep your staff and customers safe whilst Covid-19 continues to circulate in our communities.

Telephone answering and communications experts Moneypenny have launched a new online self-screening bot for estate agents and their customers to give peace of mind that all parties are symptom-free and have not been exposed to Covid-19 ahead of viewings or meetings. 

The self-screening bot asks 4 key questions to ascertain whether anyone is self-isolating, has any Covid-19 symptoms, has come into contact with anyone who has or is suspected of having the virus or if they feel unwell.

Estate agents can choose to integrate the bot into their online viewing booking system, or simply share a link to a brand-customised page which hosts the bot. Agents access full analytics via their own individual portal and receive a real-time response email for every completed questionnaire to their chosen email address/es. It is also possible to escalate chats (based on the answers potential viewers have provided) to either their own in-house staff, or to a Moneypenny receptionist, for an additional cost.

Watch the webinar to find out more.

Joanna Swash, Chief Executive Officer of Moneypenny, which handles more than 2 million property calls and live chats each year for 16,000 property professionals, said: “We’ve developed this tool specifically to offer extra reassurance and give confidence to the property market and because it seemed a very natural extension to the support we offer estate and letting agents. 

“By using the bot, vendors and viewers will know that both parties are symptom-free before they come into contact with each other, and agents can rest assured that they’ve done as much as possible to protect their clients.”

Joanna added: “This is not a substitute for observing social distancing and extra hand hygiene, but an extra layer of safety and due diligence to help the property market thrive again. With an incredibly simple set up that takes less than 24 hours and no long-term contracts, we expect Screening Bot to be a very welcome tool for UK estate agents.”

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