First class communication has always been the foundation on which successful lettings agents build relationships and grow businesses. Here, Kerfuffle supplier Tappter looks at why it pays to enhance communication and put customer experience first.

Life in a lettings agency can be like living in a whirlwind. The tasks are many and varied – often involving multiple parties.

You must keep on top of a large and time-sensitive workload and keep everyone involved up to date on progress - to ensure nothing stalls or breaks down.

Agents are at the centre of an intense and difficult communication flow spanning a portfolio of properties and multiple comms channels. Where is the email you sent about ID checks? What did that voicemail say about a boiler breaking down? Why did I not get the note to call the landlord back ASAP?

Adding fuel to this fire is the fact that we now live in world where customers expect to be able to do things at a time that suits them – not you. This is especially prevalent among a younger generation that has grown up expecting answers – or, at the very least, acknowledgement, immediately.

Given this demographic makes up a significant proportion of tenants, it’s important to find a way to respond more efficiently than ever before if you are to retain and grow your customer base.

Across multiple years, the Property Ombudsman (TPO) Reports have highlighted communication and record keeping as a common cause for complaints against agents. But it doesn’t have to be this way.

Tappter’s new instant messaging platform consolidates all these communications so it’s easier than ever for agents to interact with landlords, tenants and suppliers covering multiple properties - using the same technology consumers love and rely on in their daily lives.

Get in touch to find out how.

Who is Tappter?

Tappter is a super simple messaging platform for estate agents that guarantees convenient and compliant communication is only a 'tap' away.

Your property business can use one platform to:

• Manage multiple conversations between branches, teams, customers and partners (including solicitors, financial services providers, maintenance teams, etc.)
• Verify ID and onboard customers faster
• Share sales/leasing documents and collect digital signatures in an instant
• Access a fully auditable and transparent history of all communications
• Build and manage networking groups

Your customers have a single touch point to:

• Communicate with your branches, teams and partners when it’s most convenient
• Verify their ID quickly and securely
• Sign, store and access important documents relating to their property
• Quickly search through previous conversations and shared media

Your partners can use one messaging app to:

• Easily communicate with your branches, teams, tenants, buyers or sellers
• Respond quickly to any issues or required tasks
• Build networks, identify sales opportunities and find skilled support

Tappter is fully GDPR compliant and onboarding is lightning quick - we can integrate with existing workflows and CRM systems so you’ll be up and running in no time.

Subscription is on a per user or per branch basis with monthly or annual contracts.