Casey Hoggarth
Partnerships Manager

What is your career background?

Worked in the energy market since leaving school! Starting off with 3 years at Npower. Majority of my career has been spent at One Utility Bill, currently approaching my 6th year with the team.

How did you come to work for One Utility Bill?

Originally joined the company in 2017 in a telesales role selling our Bills Inclusive service. Now approaching my 6th year with the company leading our Partnerships Team with some very exciting new services and integrations!

What's your proudest achievement?

Recent promotion to Partnerships Manager position. I've been involved in a lot of the companies successes and milestones, and I'm very much looking forward to seeing where we can go to next.

Sophie Humble
Partnerships Success Executive

What is your career background? I’ve worked in various roles since I was 15, including retail, hospitality and call-centres.

How did you come to work for One Utility Bill? Whilst a student at university, I got a part-time summer job working for One Utility Bill’s student brand - Fused. After graduating during the summer, I began working as a Sales Development Representative for Notify and it’s been onwards and upwards since then!

What's your proudest achievement? Graduating from university and writing my dissertation whilst in the midst of a pandemic!

What are the top 3 challenges you believe your business solves for agents? Include a brief summary of how.

• Saves time on boring admin registering tenants with utility suppliers when they move into a property
• Introduces an additional revenue stream with our two income generating services
• Offers a risk-free alternative to bills inclusive, 36% of tenants are seeking a bills-inclusive option when moving in their new home

Which industry suppliers do you admire most? Octopus Energy - They’re the market leader in energy, despite an incredibly difficult year in the industry, customer service is still the core of their business.

Which estate agencies do you admire most? Any agent who can spare 5 minutes out of their hectic day to have a catch up.

What is the most valuable lesson you have learnt from working with estate agents so far? Agents put their tenants (customers) at the forefront of what they do, if it doesn’t benefit the tenant, then it won’t work for them!

Kristian Prince
Business Development Manager

What is your career background? - Originally I come from a lettings background. Having spent 6 years working in lettings. Initially I started as a Lettings Negotiator, working up towards branch manager, before I started a new challenge with One Utility Bill.

How did you come to work for One Utility Bill? - I was initially approached by a Recruiter, who asked if I would be interested in the role.

What's your proudest achievement? Working my way from Lettings Negotiator to Branch Manager in my previous role is something I am really proud of. This gave me great experience and knowledge of the lettings industry and something that has given me a great platform now to work with Letting agents, to provide them with a beneficial service for their businesses.

What are the top 3 challenges you believe your business solves for agents? Include a brief summary of how.

Saves them time - Our Notify and Student Referrals services both save Lettings Agents huge amounts of time when it comes to dealing with Utilities. This gives our agents the ability to focus on what they do best, letting and managing property.

Removes Risk - Our Student Referrals services gives the agents we work with the ability to offer a bills inclusive service to their tenants, whilst completely removing any risk previously involved when offering bills inclusive.

Extra Revenue - Both of our services to letting agents (Notify and Student Referrals) offer agents the opportunity to earn fantastic commissions.

Which industry suppliers do you admire most? Fixflo - mainly from my time working in letting. Fixflo was a massive help to us when it came to managing repairs from our tenants. Fixflo make it easy for both letting agents and Tenants alike to log and manage repairs.

Which estate agencies do you admire most? Tassi Lettings (Nottingham) and Mansons (Newcastle) - During my time working with both Tassi Lettings and Mansons they have both shown a willingness to look at new services that could benefit their business and their tenants. Both are always open to new ideas and exploring new possibilities when it comes to managing Utilities.

What is the most valuable lesson you have learnt from working with estate agents so far? - If an agent is looking at working with a 3rd party service provider, they have to make sure it is the right thing for them to do, for their tenants. If the service doesn’t offer something positive to their tenants and won’t positively contribute to their relationships with their tenants, more often than not it isn’t right for them.

Sabah Azad
Partnerships Success Executive

What is your career background?

Before joining One Utility Bill, I previously worked at Rightmove as a Sales Executive.

How did you come to work for One Utility Bill?

I joined the company in June 2022 as a Partnerships Support Assistant, helping our agents out as much as we can. I recently got a promotion to Partnerships Success Executive, a very exciting new challenge!

What's your proudest achievement?

Progressing my career and achieving a promotion within the amount of time I've spent at One Utility Bill!

What are the top 3 challenges you believe your business solves for agents? Include a brief summary of how:

Time saving - we save agents the time they'd otherwise be spending completing utility registration for their properties, to be able to put care into other aspects of their business.

Hassle free - once a property is on the portal, we deal with the rest and will reach out to tenants to see where we can offer support with their bills. If agents are experiencing any tricky issues with incorrect bills, they can always raise this with us and we can get this rectified.

Increase revenue - our portal is free to use! We pay out a commission to agencies depending on the amount of notice they give us for a move in.

Which industry suppliers do you admire most?

Octopus Energy - through very tough times with the energy market, their support has been fantastic have continued to remain one of the best energy suppliers within the UK.

Which estate agencies do you admire most?

Agents who work with us to keep our partnership smooth running and are a delight to work with.

What is the most valuable lesson you have learnt from working with estate agents so far?

To always think one step ahead to try and stop any issues before they arise so agents can get the most out of us!

Click here to find out how One Utility Bill can help your agency.