Text Reviews (23)
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The team are always very helpful
The team at Agent OS are all very helpful and friendly - Big shout out to Jake who just helped me with accounts and also Anthony and Dan!
Amazing customer service
The agentOS customer service team are excellent and so patient with me. I call them regularly if I have an issue and they are superb. Highly recommend.
Bukola was very helpful as always and resolved my problem quickly
Bukola was very helpful as always and resolved my problem quickly
Helpful and quick
Kirsty resolved my issue really quickly
Amazing service from LetMC to provide us a notice email for our existing contracts
Cameron was really supportive and helped us to generate a notice service with the emails for our existing contracts. Great service!
Very quick response
Bukola picked up my support request and dealt with it within 10 minutes of my sending it. I am very happy!
Cant log on
I cant log onto the system and the staff domt seem to be able to resolve the issue.
agentOS reply
Hi Alex, We are very sorry to read this review that you have left us. We understand that your problems with being logged in were to do with your IT Security systems and not agentOS. I also believe that we helped you resolve these issues and all members of your company can now log in. I hope this helps you change your mind about this review.
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Poor Support
With frustration it took 24 hours to get some password assistance with Agent
agentOS reply
Hi Ray, We are very sorry to read your review. Unfortunately your request went to our support team during our christmas close period. We did let all clients know about this via email, social media and google opening hours. We did however manage to resolve your issue for you as soon as we were able during this christmas closed period (which was within 24 hours). Also worth noting for future password resets that companies can reset their own staff passwords at the right user level, which everyone in your office has. We understand this can be frustrating that we were closed. However we had set in place various ways to cover this such as HelpDesk Articles and auto responders as well as making sure clients were informed. Here is the link to the HelpDesk article on password resets - https://letmc.zendesk.com/hc/en-us/articles/360013848677-Password-Reset-Login-Issue Hopefully you can see from our previous reviews that our Support Team are thought very highly of and that may change your mind on this review.
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Awesome Jake!
Jake is awesome! He responded so quickly. Although I had follow-up questions, he replied to me patiently. My interaction with Jake is swift and I feel comfortable with him.
Very Helpful and Professional
I received support/training from Holly, who was absolutely brilliant. I had made a list of what I wanted to work through, one by one Holly explained how to resolve and what is best practise. Has now made my life SO much easier. Thank you Holly, much appreciated!
10/10
Thank you for your help!
10/10
they quickly fix my issue 10/10
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