Moneypenny Reviews

We've been working with Moneypenny for almost 10 years and they are a true partner, in the very real sense of the word. The people are like family - everything is open and honest and their customer service delivery is world class.

I simply wouldn't go anywhere else!

Our team at Moneypenny is wonderful, they truly work to help us every step of the way and have the friendliest tone - the way they engage with customers is brilliant. They handle any calls our own team are unable to answer, providing critical support in the evenings and at weekends. They also manage all of our website chats, meaning customers can contact us however they choose, at any time of day. By giving them this option, we’ve seen an increase in valuation requests. I simply love the service, the whole thing just works!

Sales progression is never easy or straight forward, this service really helps and does keep things on track. The Hoowla systems for updates is also a great piece of software.

If you’re looking for the best call assistance team on the planet (and possibly beyond), look no further than the wonderful guys at Moneypenny. Since using them several years ago, we have benefitted from their assistance in providing us with a safety net for peak times, holidays and training days for my business by dealing with calls in the best way possible. Try not to do everything yourself; if you’re reading this and you’re thinking about freeing up time or worried about missing business calls…relax, take a deep breath and call the best support team in the business.

Moneypenny manages calls and live chat for our multiple branches. They have a dedicated property team, so knowing that they’re so experienced within the industry is so reassuring - our Live Chat agent, Tracey, is even a former estate agent. Another important factor for us is that it’s real people handling enquiries, and with Live Chat particularly, we’ve found this allows customers to trust and interact with us even more, ultimately increasing leads. We’ve used other providers in the past, but the clear difference in quality is remarkable.

Moneypenny acts as our safety net, answering calls whenever we’re unavailable. We have full confidence that every client is dealt with promptly and efficiently, and see Moneypenny as an extension of our own team. In fact, clients can never tell when they’re speaking to them or us – a true testament to how well they know our business. Taking the time to understand us and how we work shows Moneypenny’s dedication to providing outstanding customer service.

The feedback we’ve had from clients about the service is fantastic, as they love the fact that they are dealing with a real person, rather than automated answers or an algorithm. Having Moneypenny’s support has allowed us to manage our staff levels better, avoid the need to hire additional staff to respond to chats and increase our valuation numbers and customer service levels.

We rely on Moneypenny for overflow call support, and our receptionist, Steph, is invaluable. She and her team deliver a level of professionalism that doesn’t go unnoticed by customers - not to mention the return we’ve seen on investment has been phenomenal. We recently won gold for Best Customer Service and Best Franchise within the Belvoir group, and by working with us to ensure customer responsiveness is always of a high standard, I’m convinced Moneypenny helped us achieve this recognition.

This means that not only have we relieved the pressure for our busy sales team during the week, but we’re also capturing extra business we would have otherwise missed out of hours. The quality of their service is unrivalled!

Many times have callers said "I spoke to your colleague earlier", thinking they spoke to someone in our back office rather than an employee of a totally different company: makes us seem a larger outfit than we actually are, and it seems people would much prefer to speak to a human than to an answering machine. Not a bad word to say about Moneypenny to date!