Tenancy Deposit Scheme (TDS)
Easy tenancy deposit protection Across the UK, agents are making use of TDS’ industry-leading solutions, designed to... Read more
See the exclusive kerfuffle deal Login and view the deal
Overview
Easy tenancy deposit protection
Across the UK, agents are making use of TDS’ industry-leading solutions, designed to automate your processes, advance your operations, and grow your business. Established in 2003, the Tenancy Deposit Scheme is the longest-serving, and only not-for-profit, Government-approved deposit protection scheme in the UK.
Our award-winning customer service is highly rated on both Trustpilot and Google. We currently protect over 1.8 million deposits across England and Wales.
Choose the deposit protection that suits you:
Our FREE, popular Custodial Scheme
Our best-value Insured Scheme where you keep the deposit and pay a small fee to protect it
Need more flexibility? You have the option to use both schemes!
Problems we solve for agents
Agents, Get Rent Ready Tenants
tlyfe is the UK’s most innovative tenant lifecycle app, taking the stress out of renting and helping tenants to manage their tenancy. With tlyfe you’ll get:
- • Pre-qualified ‘Rent Ready’ tenants, saving money and time
- • In-tenancy support and education for tenants on how to look after their property
- • Tenants can manage their deposit on the go
- • Tenants can store key documentation to refer back to throughout their tenancy
- • Commission from Insurance sales
Beginning of tenancy solutions
For the time-consuming beginning of tenancy process, the TDS API has simplified transferring tenancy deposit data for many agents.
No longer do you need to manually enter deposit data, instead, it’s transferred at the click of a button. TDS API removes human error, the need to duplicate data and is saving agents up to 10 minutes per tenancy time. To find out if your CRM provider has integrated with TDS or to begin your API journey, contact us for more information.
Inventory solutions
TDS recognises the importance of an accurate and comprehensive inventory to minimise the risk of end-of-tenancy deposit disputes. We work closely with Inventory Hive an industry-leading provider of inventory software, to ensure that inventory clerks, letting agents and landlords have access to an easy to use software solution that, if used properly, should decrease tenancy deposit disputes.
End of tenancy solutions
We encourage landlords and lettings agents to stay in touch with tenants throughout the end-of-tenancy period; reminding tenants to pay the last month’s rent, to clean the property, repair any damage and sort out the garden. That’s why we’ve integrated with The Depositary. This innovative software platform helps lettings agents better manage the end-of-tenancy process.
Why switch to TDS
Switching to us is easy—our switching experts are on hand to help. You simply let your existing deposit protection scheme know and we handle the rest.
Automate your processes
Transfer your deposit data at a click of a button with our automated API functionality. We’re integrated with many of the leading software providers.
Effortless Property Management: Our online customer portal makes managing multiple properties a breeze, giving you complete control.
Transparent Dispute Resolution Our online disputes portal ensures a hassle-free and transparent process, simply upload, preview and access all evidence quickly and securely.
Time-Saving Efficiency: Our bulk upload feature is designed to save you valuable administrative hours and give you some time back.
Reviews
The Depositary - TDS has integrated some of The Depositary’s process into its tenancy deposit software across both TDS Insured and TDS Custodial. This innovative software application helps landlords and lettings agents to better manage the end of tenancy process.
- Free Tenancy Deposit Protection for agents and landlords with TDS Custodial.
- Highly competitive rates with TDS Insured and even lower rates for members of Propertymark, NRLA and RICS. Priced per tenancy based on the number of deposits you are protecting. Discounts applied for low numbers of disputes.
Setup / Onboarding
For customers who do not currently use TDS, there is a straightforward switching agreement in place with alternative providers to enable a seamless transition of data and deposit monies. The process of transferring to TDS is usually fully completed within 2 weeks. Simply send your authorisation to your current scheme and we’ll help you from there.
Training & Support
Hundreds of property professionals have already benefitted from our exclusive TDS Academy training. The courses and workshops cover all the essential steps of tenancy deposit protection, and have been specifically developed for property managers and administrators, inventory suppliers and landlords. Furthermore, we also offer bespoke training for agents that switch to TDS Custodial.
The TDS Academy delivers expert guidance on the lifecycle of a deposit, from registration and repayment through to the alternative dispute registration (ADR) process and disputes.
Delivered by our experienced presenters, these online courses help delegates to understand the timelines and requirements of tenancy deposit protection to avoid costly errors when it comes to registering a deposit.
Delegates also learn when and how to make a claim, what evidence can be used to support a claim, and how to think like an adjudicator. We discuss scenarios and identify the kind of evidence an adjudicator looks for in a tenancy deposit dispute. Sharing individual experiences and learning from others is something past delegates have particularly enjoyed.
All attendees are given training packs to take away for future reference, and qualify for Continued Professional Development (CPD), which is confirmed with a TDS Academy certificate.
The TDS Academy team are committed to delivering the interactive programs in a relaxed, friendly environment with opportunity for questions and answers to tenancy deposit issues.
Awarded in 2023
ESTAs Best in Sector Winner – Tenancy Deposit Services
The Negotiator Awards 2022-2023 - Bronze award, and Highly Commended in Supplier of the Year – Professional Services
Awarded in 2022
ESTAs Best in Sector Winner – Tenancy Deposit Services
Awarded in 2021
The ESTAS Best in Sector 2021 - Best Tenancy Deposit Services
The ESTAS Supplier of the year 2021 - GOLD
Awarded in 2020
The ESTAS 2020 - Supplier Best in Sector Deposit Schemes - Winner
Awarded in 2019
Best Estate Agency Suppliers Guide 2020: Highly rated (Financial Services & Insurances)
The ESTAS 2019 Supplier Best in Sector Schemes - Winner.
BSI ISO 10002 award for Customer Satisfaction, since 2019.
Product range
TDS Custodial, TDS Insured, TDS Academy, TDS Resolution
Solutions
Category
Departments
Become a Kerfuffle club member.
Get exclusive deals direct and the best supplier recommendations
I'm an estate agent I'm a supplier