Tenancy Deposit Scheme (TDS) Reviews

We have used the TDS since the introduction of deposit protection schemes, and have continued to enhance a great working relation each year since.

We remain impressed by the level of interaction, customer service and client relations. Our initial years using the services of TDS were through their insured scheme, which worked extremely well, and was of clear benefit to our property management staff and our clients alike. In 2020 we made the decision to move to their custodial offering, as this fell in line with our company direction and vision, to further enhance our client `customer journey`, speeding up and simplifying the processes of initiation, interaction, mediation and deposit return.

Leaving TDS for deposit protection scheme alternatives during our transition in 2020 was never a thought. Offering flexibility of both custodial and insured schemes to suit our business needs simply reaffirmed TDS being the obvious and `go to` option for dealing with the important and complex aspect of residential letting tenancy deposits.

I would highly recommend TDS for agencies of all sizes, and do so confidently having dealt with other scheme providers through property transfers or portfolio acquisitions, and have yet to find service levels and working relationships to match.