TouchRight Software Reviews

TouchRight not only is the most amazing tool, making painful inventory fast and easy, the team behind the software is just as great!
Excellent customer service always ready to help regardless of the time or day. The final reports look very impressive and we gained new clients after they saw the quality of inventories! Terry & Rachel, thank you for your hard work and dedication, you deserve every success!

We have been using Touchright for around a year now and it is one of the best systems we have ever used. The team has really thought about every aspect of the letting agent journey and has made a system that is so easy to use and also produces fantastic reports! Not only is the system brilliant but the customer service you receive is also second to none. The team go above and beyond to respond to enquiries so promptly and efficiently and we would 100% recommend their services!

We've been using Touchright for several years now. It ticks every box for us, simple to use and train staff but detailed enough to satisfy landlords, tenants and the DPS! We like that the software is constantly evolving which doesn't seen to be the case with other competitors, the Signable integration is a welcome addition to the platform which takes an extra step out of our process, as well as the fixflo integration. We would also recommend the backend service which is friendly and swift! Keep up the good work!

We have used TouchRight for the past 7 years and it has become an essential part of us being able to offer professional customer service. We use TouchRight on a daily basis and find it to be quick and easy, and yet flexible enough to cope with changing our ever business and customer needs. When they receive Sinclair branded TouchRight reports, our client landlords are always very impressed with the thoroughness and clarity.
Rachel, Terry and the team are fantastic to deal with, they are constantly listening to their customers and adding new features and value to what is already an excellent product. A couple of prime examples of this are the inclusion of features to help keeping lone workers safe whilst working in properties and reacting very quickly to introduce new features to cope with working remotely in a Covid-19 pandemic. We would strongly recommend TouchRight to anyone who is serious about improving their service to customers.

Touchrite is a such a great product, I can't recommend it highly enough. I use it all the time, and yet there are still features I've yet to try. Rachel, Terry and the team will spend hours on training and support, they continue to improve on the software and take all feedback seriously.
If I ever have a problem, the support team will talk me through it and in every case find a solution. (It's usually user error!)
I love the simplicity of the app and the overall look is highly professional and our landlords are as imoressed with the end product as I am.

We are extremely happy with Touchright and wish we had found it sooner. It saves considerable man hours freeing up staff for other things. They are very helpful and have created several bespoke templates for us. They quickly reacted to the lockdown ensuring we could still offer the same levels of service to our clients.

TouchRight is a great product which in the last 4 years has helped us get rid of our time-consuming, mind-numbing paper inventory process. We now use their app on ipads & android devices and it is so easy to take photos from within the app to add to the inventory report. Our favourite features are report linking (saves A LOT of time!), remote comment requests (for tenants to check the report & give feedback) & we are looking forward to using their self-service report feature which was developed within a few weeks of the pandemic starting. They offer quick, friendly support and their subscription offers really good value for money. I'm looking forward to their future developments and really hope they integrate with our CRM provider (although this is apparently our CRM provider not wanting to support an integration & TouchRight do integrate with many CRM providers).

I originally started working with Touchright around 4 maybe 5 years ago in my previous employment and I have always found the software fantastic, its easy to understand the customer service on the phone if you have an issue is EPIC!

When I joined UK Rooms for rent in 2019 I begged and begged them to start using Touchright and we have finally started.

HIGHLY RECOMMEND THESE GUYS WITHOUT ANY DOUBT.

I have been introduced to TouchRight by Christie and Hughes Consultancy Services. We are a building and property maintenance company and It is great to have a customised report template which I use when providing one of our clients with particular service.

It is very easy to learn and I love that you can hide parts of the report which are not applicable to a particular property, providing the client with a very bespoke report everytime, with just the one template. We have already been complimented by our client on the new reports which is great!

Thank you to the TouchRight team!

Unfortunately, since the acquisition by Plentific, support is less than average. This is to be expected as previously support was provided by the owners, Rachel was fantastic. Last support ticket was answered by a young call centre guy with zero knowledge. Will eb looking for another small owner run operation.