Property management company PropCall has revealed that 40 per cent of their out-of-hours calls during August and September are from students. 

Currently PropCall has 11 dedicated student lettings clients and a third of their residential property clients also manage student lets within their portfolios. 

From their tenant call data, PropCall has also revealed the most common issues that arise including leaks (21 per cent), locks and doors (18 per cent), and boilers or gas leaks (13 per cent). 

Aaron Mcwilliam, managing director of PropCall said: “It’s not surprising that the number of student calls increase during the first couple of months of the academic year, however for agents managing both traditional residential tenancies and student lets, the call increase can be overwhelming. 

“The start of tenancies for the next academic year always falls in the busiest period for staff holidays which can cause a multitude of problems and means often teams are working late to answer out-of-hours calls and resolve any issues which have arisen during the day. 

“At PropCall, we remain committed to allowing businesses to maintain a good work-life balance, whilst supporting their tenants if they have issues outside of office hours. 

“Although many businesses may associate PropCall with residential tenancies, they may not know that we are also available to help with student calls.” 

PropCall offers 24-hour property management to ensure letting agents and landlords have the confidence that their tenants will have their issues resolved, even outside of office hours. 

As well as offering 24-hour emergency call-outs, PropCall offers remote video assistance with visual support on the screen to resolve issues which do not require a contractor or can be easily made safe - saving agencies thousands of pounds in call-out fees.

To find out how PropCall can help your estate agency business click here.