Growth is on the agenda for a Trafford-based business, which aims to reinvest in technology and its people.
PropCall, based in Stretford, has unveiled the plans for the next year, after seeing a huge upsurge in the number of its staff.
The business has grown from six staff just 12 months ago, to bolstering its workforce by 450 per cent, now having 28 employees at the company.
Aaron McWilliam, the director and driving force behind PropCall, created the business after finding a gap in the market. This is a need for skilled property managers that assist with out-of-hours and weekend calls or support businesses during the day.
McWilliam noticed there was a need for support within the property industry and began putting a business plan together. He ultimately wanted to execute the plan in Australia after deciding to move overseas for a year with his wife.
The pandemic took hold and McWilliam and his wife had to remain in Manchester.
"PropCall was founded to relieve the pressure after hours and provide support as soon as people leave the office," he said.
"I recognised a huge gap in the market as before PropCall, there really wasn’t a team of experienced Property Managers in the UK that companies could outsource to, or support their staff with so that they can properly switch off of an evening and at weekends.
"The pandemic has pioneered a new work/life balance. Employees want their evenings to themselves. They want to finish on a Friday and enjoy their weekends.
"Whilst some industries were quieter throughout the pandemic, the property industry continued to boom meaning that many people felt overworked and overwhelmed."
He said PropCall is built on a team of property managers who can deal with handling maintenance requests from their tenants.
It aims to resolve or manage to prevent property damage and health and safety risks, handling customer service enquiries and capturing any sales and lettings lead details. The business also sends contractors out to emergency situations where necessary so that it can provide a service to its clients.
The company can effectively support those within the property industry to answer calls, organise maintenance requests and deal with any issues out-of-hours, weekends, or as an extra support during the day.
Looking ahead, McWilliam added: "We've grown exponentially over the last 12 months and now have an incredible team of 28 which is made up of such a diverse workforce in terms of age, culture and gender.
"We have ambitious growth plans for the next year and beyond but our main focus will be on continuing to offer the best service, as well as reinvestment into technology and our people."
